Repair Services – Mount Sopris Instruments

As you know, borehole environments can often be extreme. When your equipment is no longer operating optimally, contact Mount Sopris Instruments for quick, expert repair. Most repairs can be completed within 2 weeks and, if your situation is urgent, please ask us about our rental equipment and expedited service.

To initiate repair service, simply use our Repair Form below. A Mount Sopris repair technician will promptly get back to you to learn more about your concern and provide you with shipping instructions.

See our sales terms under support for information on warranty on repaired products.

We understand the economic implications of equipment downtime, and will do everything we can to repair and return your equipment as quickly as possible.

Customer Testimonials

The Service department was able to locate and repair an intermittent issue that has plagued me for more than 2 years. They did this and were ready to return my equipment in less than 4 days.

— Ray Federwich, Geophysical Logging Services

Much of our equipment has seen years of heavy field use; who better to send the equipment to for repair than the original manufacturer. Even though much of this equipment is now obsolete, Mount Sopris was able to refurbish our equipment without issue within the requested time frame.

— Paul Burry, Denison Mines Corporation

We have a Mount Sopris product, so I would go to the source for repairs. Everyone I dealt with was courteous and quick to respond.

— Katie Wilkes, J.R. Simplot

For more information, please email us at repairs@mountsopris.com.

Complete the Repair Form and Get Fastest Service

To avoid delays regarding the repair or the return of your tools, please ensure the repair form is filled out completely before sending the tools to Mount Sopris Instruments for evaluation. If you prefer to use a PDF form, please complete this form: Repair Form PDF

Mount Sopris Repair Form

* Indicates required field. For the fastest service, please provide as much information as possible.

Company Information

Date *

Contact Name: *

Company Name: *

Telephone Number: *

Email Address: *

Confirm Email Address: *

Returned Tool Details

Model #

S/N

Model #

S/N

Model #

S/N

Model #

S/N

Model #

S/N

Problem Identification

History (Include statement detailing equipment history):

Acquistion System

Data Logger Type and Serial Number: *

LoggerSuite Software Version:

Laptop Operating System:

WellCAD Software Version:

Logging Conditions

Wireline Type:

Wireline Length: *

Winch Model: *

Other Information:

Fault Indications:

Investigations

Describe tests performed to identify the source of the fault: *

Hazardous Materials

Have any hazardous materials come into contact with the tools being sent for repair? If so, please list below.

Has the tool been properly decontaminated prior to shipment?

Yes

N/A

Billing Information

Repair Service Charges:

To reduce turn-around time and cost, repair estimates are not normally provided. If you require a repair estimate, please indicate in comments section below.
Labor Rate for non-warranty repairs: $115/hour
Replacement Parts: As Required
Customs Clearance Fees (International Only): As Required
Return Shipping Charges (if applicable): As Required
Customer equipment not paid for within 30 days following the completion of repair, will be subject to a 5% monthly charge to cover carrying costs. After 12 months, Mount Sopris has the right to dispose of the equipment.

Warranty Repairs:

Warranties on equipment only apply to purchases from Mount Sopris Instruments within one year of repair date.
All repairs on existing tools have a six month warranty.
PM Tubes, Gamma Crystals, and any general damage caused by customer error are not covered under Warranty repair.

Comments

Return Shipping Information (after repair)

PLEASE BE ADVISED:

Customer is responsible for return shipping charges to Mount Sopris Instruments, COD shipments are not permitted and will delay repair of equipment.
Any packaging that is not sufficient for return shipping will be discarded, including all plastic tubes for probes and worn out boxes.
New packaging will be made available at customer’s expense.

ATTENTION INTERNATIONAL CUSTOMERS:

Customer is responsible for return shipping charges to Mount Sopris Instruments, COD shipments are not permitted and will delay repair of equipment.
CPT shipments are allowed to Denver International Airport. Mount Sopris Instruments can then clear and deliver goods to our facility. All customs clearance and final delivery charges will be charged back to customer. Door to door shipments (DDP) are suggested. You may contact logistics@mountsopris.com for any assistance or questions.
The following documents are needed for all International return shipments to the U.S.A.
- Commercial Invoice (needs to contain the following information)
  - Description of goods – include part number of product and serial number if available.
  - Country of Origin: (U.S.A.)
  - (HTS) Harmonized Code (include the following on the commercial invoice): 9801.00.1012 – “U.S. Goods Returned for Repair”
  - RMA Number: if available
  - Value of Goods
  - Signature
- Packing List (needs exact weights and dimensions of each package returned)
- Waybill (the nominated carrier of your choice will provide this document upon setting up the shipment)

NOTE: Please check with your local customs authority before sending equipment to the U.S. Every customs authority has different procedures and documentation requirements. Some countries require that goods returning to the U.S. be registered prior to shipping.

After the above documents are completed, please scan and email to the below email address and MSI contact.

logistics@mountsopris.com

If above documents are not received, customs clearance and the repair process will be delayed. Mount Sopris Instruments is not responsible for any customs clearance delays due to non-receipt or inaccurate documents.

Customer Bill-To Address

Company Name *

Address Line 1 *

Address Line 2

City / ST / ZIP *

Country *

Customer Return Ship-To Address

Company Name

Address Line 1

Address Line 2

City / ST / ZIP

Country

Shipping Account

Would you like to use the MSI Shipping Account? *

Yes

MSI will pre-pay ship costs and add to invoice

Your Account #

Carrier (ex: FedEx, UPS, etc.)

Return equipment to the following address

Mount Sopris Instruments
4975 East 41st Avenue
Denver, Colorado 80216
United States of America
Telephone: +1-303-279-3211

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